Abstract
What is the difference between a garbage collector and waste management agent? Isn't it all
about collecting rubbish? Yet, most people would agree that there are more motivational
qualities attached to being a waste management agent! Yes, even in the disposal of waste,
perceptions, goals, expectations and frames of reference differ across different designs (or
packaging) of essentially the same job. Can the design of a job and the setting of goals really
motivate performance? We are convinced they can and the aim of this paper is to show you
how.